退款政策

-本退貨及退款修訂於2026年4月20日18:30

一、一般原則

  1. 訂單確認後不設退款
    訂單確認後（以本公司發出「開始印刷」通知為準），除非該款產品永久缺貨或已正式下架，否則本公司不會安排任何形式之退款。

  2. 未確認訂單之退款安排
    客戶已付款但訂單尚未確認（即未收到「開始印刷」通知），客戶有權申請無理由退款，惟本公司將收取訂單總額之 30% 作為手續費。

 

二、不可作為退款理由之情況

以下情況客戶不得以此為由要求退款：

  1. 印刷技術決定權
    對於客戶未有指定印刷技術之訂單，本公司有權決定最終使用之印刷技術，並會於效果圖中清楚列明。收貨後不得以此為由要求退款。

  2. 加急訂單延遲
    加急訂單如因不可抗力因素（天災、交通中斷、疫情等）導致未能如期送達，本公司承諾每延遲一天退回 25% 之加急費用，但客戶不得以此為由要求全單退款。

  3. 訂單錯漏之處理
    任何訂單如有錯漏（如印刷錯誤、數量不符等），本公司承諾為客戶更換或補回貨品，但客戶不得以此為由要求退款。

  4. 效果圖與實物差異
    電腦效果圖僅供參考，旨在協助雙方對產品及設計達成大致共識，未能完全如實反映最終實物，一切以實物為準。如客戶對成品有較高要求，建議安排打版或要求「第一件拍照確認」後再生產大貨，否則不得以此為由要求退款。

  5. 運輸延遲（海關檢查等）
    貨物運輸途中因海關檢查或其他不可抗力因素導致延遲（包括已加急之訂單），屬非本公司所能控制之情況，客戶不得以此為由要求退款。

  6. 未有打版之色差問題
    客戶有權要求於訂單確認前打版。如客戶未有要求打版，實物與效果圖出現色差，客戶不得以此為由要求退款。

  7. 市場價格差異
    客戶確認訂單後，如發現其他公司有更優惠價格，不得以此為由向本公司要求退款。香港屬自由市場，客戶應於下單前自行比較。

  8. 收貨後未有及時檢查
    客戶須於收件後七天內檢查清楚貨品：

    • 件數
    • 印刷內容
    • 產品型號
    • 顏色
    • 潔淨程度（如是否有污點）
      如發現問題，須於七天內透過 WhatsApp 聯絡本公司客服處理。逾期未提出者，視為貨品驗收合格，不得以此為由要求退款。
  9. 熱昇華及絲印之色差
    熱昇華全身印及絲網印刷在顏色上存在一定程度的色差，此屬正常現象，客戶不得以此為由要求退款。

三、其他條款

  1. 默認接受條款
    客戶下單後即視為已閱讀、理解並同意本《退款政策》之所有條款細則。

  2. 適用範圍
    以上條款適用於本公司所有產品及服務。

  3. 解釋權
    本退款政策之最終解釋權歸 MARKING PRINTING CO. 所有，若果條款中英文有互相衝突或模糊之地方將以中文為準。

I. General Principles

1. No Refund After Order Confirmation
Once an order is confirmed (based on the "Production Commencement" notice issued by our company), no refund will be arranged unless the product is permanently out of stock or officially discontinued.

2. Refund for Unconfirmed Orders
If the customer has paid but the order has not yet been confirmed (i.e. the "Production Commencement" notice has not been issued), the customer has the right to apply for a refund without giving any reason. However, our company will charge a 50% handling fee of the total order amount.

II. Situations Not Eligible for Refund

In the following situations, the customer shall not request a refund on such grounds:

3. Decision on Printing Technique
For orders where the customer has not specified a printing technique, our company has the right to decide the final printing technique to be used, and this will be clearly stated in the artwork proof. The customer may not request a refund on this ground after delivery.

4. Delay of Rush Orders
If a rush order is delayed due to force majeure events (natural disasters, traffic disruption, pandemics, etc.), our company undertakes to refund 25% of the rush fee for each day of delay. However, the customer may not request a full order refund on this ground.

5. Handling of Order Errors
If there are any errors in an order (such as printing errors, quantity discrepancies, etc.), our company undertakes to replace or reprint the affected goods. However, the customer may not request a refund on this ground.

6. Differences Between Artwork Proof and Actual Product
Computer-generated artwork proofs are for reference only, intended to help both parties reach a general consensus on the product and design. They cannot fully reflect the final product. The actual product shall prevail. If the customer has high expectations for the finished product, it is recommended to arrange a sample proof or request a "first-piece photo confirmation" before bulk production. Otherwise, the customer may not request a refund on this ground.

7. Shipping Delays (Customs Inspection, etc.)
Delays caused by customs inspection or other force majeure events during transit (including rush orders) are beyond our company's control. The customer may not request a refund on this ground.

8. Colour Difference Without Sample Proof
The customer has the right to request a sample proof before order confirmation. If the customer does not request a sample proof and there is a colour difference between the actual product and the artwork proof, the customer may not request a refund on this ground.

9. Market Price Differences
If the customer finds a better price from another company after order confirmation, they may not request a refund from our company on this ground. Hong Kong is a free market, and customers should make their own comparisons before placing an order.

10. Failure to Inspect Goods Promptly After Delivery
The customer must inspect the delivered goods within three working days of receipt to check:

  • Quantity

  • Printing content

  • Product model

  • Colour

  • Cleanliness (e.g. whether there are any stains)

If any issues are found, the customer must contact our customer service via WhatsApp within three working days. Any issues raised after this period will be deemed as acceptance of the goods, and the customer may not request a refund on this ground.

11. Colour Variation in Sublimation and Screen Printing
There is a certain degree of colour variation in full sublimation printing and screen printing, which is considered normal. The customer may not request a refund on this ground.

III. Other Terms

12. Deemed Acceptance of Terms
By placing an order, the customer is deemed to have read, understood and agreed to all the terms and conditions of this Refund Policy.

13. Scope of Application
The above terms apply to all products and services offered by our company.

14. Right of Interpretation
The right of final interpretation of this Refund Policy belongs to MARKING PRINTING CO. and the Chinese version is the final explanation.